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Application Process Map · City of Bend, Oregon

Is my application complete?

Complete does not mean approved. It means the City has everything it needs to start reviewing. This page shows what goes in the package, who checks it, what starts the clock, and the reasons applications most often come back. This is a reference sheet, not a workflow: it sits alongside the process maps rather than being one of them.

🔍
Portal questions and answers → Open the Online Permit Center ↗

The clock is the point

A land use application has a statutory completeness process. The City has 30 days to tell you exactly what is missing, and once your application is complete a 120 day decision clock starts. Everything in Stage 2 exists to get you through Stage 4 on the first pass.

The stages below follow the land use path, which has the statutory clock. Building permit and engineering submittals share Stages 2 and 3 but have no 30 day completeness letter, so their review begins at intake.

20 items on this page

Nothing on this page matches that word. Try a shorter one, or call the Permit Center at 541-388-5580.

How to read this page

Code Set by state statute or the Bend Development Code. Timelines here are the ones the City is bound to.

Checklist Drawn from a published City of Bend submittal checklist or permitting guide.

Draft Not yet confirmed by City staff. Verify before relying on it.

Before you apply

Find out what your project actually needs

Most incompleteness is decided here, weeks before anything is submitted. The work in this stage is free.

Confirm the zone and any overlays
ChecklistApplicant

Your zone sets what you may build and which approval criteria your narrative has to address. Overlays sit on top of the base zone and add their own requirements, so a site can meet every base zone standard and still be short of the criteria.

Confirm the zone for the specific address before you write anything else. Nearly every avoidable completeness problem starts with a narrative written against the wrong criteria.

Identify your application type: I, II, III or IV
CodeApplicant with staff

Bend sorts land use applications into four types, and the type decides who makes the decision, whether there is public notice, whether there is a hearing, and how long the whole thing takes.

Type I is administrative. Type II adds notice and a comment period. Type III goes to a hearings officer or the Planning Commission. Type IV is legislative and goes to City Council.

Getting this wrong early is expensive, because the submittal requirements and the notice obligations differ. Ask Planning to confirm the type rather than inferring it.

Pre-application meeting
DraftPlanning, Engineering, Building, Fire

A pre-application meeting puts the reviewing departments in one room with your concept before you have spent money on a full submittal. Planning coordinates it and Engineering attend. Bend Fire and Rescue attend some but not all, checking whether the project raises anything they need to weigh in on.

Public Works Water Services is not usually in the room. Utilities and Infrastructure normally comes in later, on the infrastructure permit, though a non standard case such as a pressure zone issue or a site outside the service area does need coordinating early.

Bring questions about the criteria you are least sure of. That is the cheapest hour in the whole process.

Neighborhood meeting where required
DraftApplicant

Some application types require you to hold a neighborhood meeting before submitting, and to document that you held it.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Assemble

The submittal package

Tick each item as you confirm it. The counter at the bottom of the screen tracks the package, not the decision.

Application form and fee
ChecklistApplicant

The signed application form and the correct fee. Fees are set in the City's adopted fee schedule and change on a published cycle, so check the current schedule rather than an older quote.

An application submitted without the fee is not received.

Proof of ownership or owner authorization
DraftApplicant

If you are not the owner of record you need the owner's written authorization to apply. Applications from agents without it come back.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Written narrative addressing every approval criterion
CodeApplicant

This is the item that most often makes an application incomplete. The narrative has to walk through each applicable approval criterion and explain how the proposal meets it. Not a project description. A criterion by criterion response.

Missing one criterion is enough for an incompleteness letter, even when the drawings show compliance, because the record has to stand on its own.

Scaled site plan set
ChecklistApplicant

A drawn to scale set showing the site as it is and as proposed, with the dimensions and features the criteria turn on: property lines, easements, setbacks, existing and proposed structures, access, parking and grading.

Match the sheet list and scale in the checklist for your permit type.

Utility plan: water, sewer, stormwater
DraftEngineering

How the site will be served for water and sewer, and how stormwater will be handled. If the project builds public infrastructure that the City will later take over, that work runs on a separate infrastructure permit, and Public Works Water Services reviews it there.

Erosion control is reviewed by the Stormwater group and applies to nearly all development, whether or not there is public infrastructure.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Transportation: trip generation and TIA determination
DraftEngineering, Transportation and Mobility

Whether a Traffic Impact Analysis is required depends on the trips your project generates against a threshold set by Private Development. Get the determination before you submit, because commissioning a TIA late is one of the longest delays available to you.

Middle housing no longer goes through off-site transportation review, under state and local direction, but frontage improvements still apply.

City Transportation and Mobility references: Standards and Specifications (Appendix C includes the connectors and crossings map), Transportation System Plan, and Comprehensive Plan Chapter 7 (including updated Figures 7-1 and 7-2).

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Natural resource and hazard studies
DraftApplicant consultants

Where the site carries a mapped natural resource, wetland, floodplain or other hazard, the relevant study has to be in the package, not promised.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Fire access and water supply
DraftBend Fire and Rescue

Fire apparatus access and hydrant placement are reviewed inside the other permits rather than through a separate Fire application. You do not submit to Fire directly.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Landscape, lighting and open space where applicable
DraftApplicant

Where the criteria require them. Water Conservation reviews landscaping in the public right of way, and some on-site landscaping on commercial projects.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

Digital file standards
ChecklistApplicant

Plans are submitted through the Online Permit Center and have to meet the City's file standards. Flattened PDFs, correct sheet naming, no password protection.

Files that do not meet the standard are returned before review starts, which costs you days for a reason that has nothing to do with your project.

0 of 10 submittal items marked ready

Submit

Intake

Submitted through the Online Permit Center portal. Intake is a screening, not the completeness review.

Portal submittal
ChecklistPermit Center

Applications are filed through the City's Online Permit Center, which runs on CityView. You need an account, and the project has to be created before documents can be attached.

See the Portal questions and answers guide for the things applicants most often get stuck on here.

Intake screening
DraftPermit Center

Permit Center staff check that the submittal has the form, the fee and the documents the checklist names. This is a presence check, not a review of content.

Passing intake does not mean your application is complete. The completeness review comes next and is where the 30 day clock runs.

This item was written for the prototype and has not been confirmed with City staff. Check it against the current submittal checklist for your permit type before you rely on it.

The 30 day window

Completeness review

The City reviews the package against the code and issues one of two letters. This is the stage this whole page is built around.

30days

City responds

If the application is incomplete, the City must notify you in writing of exactly what information is missing, within 30 days of receiving it. If it is complete, you receive a notice of completeness.

120days

Decision clock starts

Once the application is deemed complete, the City has 120 days to take final action. Type II decisions typically land in six to eight weeks.

If the letter says incomplete, you have three moves. Any one of them makes the application complete on the day the City receives it.

  • Option 1Submit all of the missing information.
  • Option 2Submit some of it, with written notice that no more is coming.
  • Option 3Tell the City in writing that none of the missing information will be submitted.

Read this twice

Options 2 and 3 start the 120 day clock on a record the City has told you is short of the criteria. That is a decision about risk, not about paperwork.

After complete

Notice, comment, decision

What happens next depends on the application type you identified in Stage 1.

Type I: administrative decision
ChecklistPlanning

Decided by staff against clear and objective standards. No public notice and no hearing, so these move fastest.

Because there is no hearing to explain yourself at, the written record carries the whole argument.

Type II: notice and 14 day comment
ChecklistPlanning

Staff decision, but notice goes out to surrounding property owners and there is a 14 day comment period before the decision issues.

Comments received become part of the record and the decision has to respond to them. Decisions typically land six to eight weeks after the application is complete.

Type III: public hearing
ChecklistHearings officer or Planning Commission

A public hearing before a hearings officer or the Planning Commission, with notice and a full evidentiary record.

Plan for the hearing schedule, not just the review time. Hearing bodies meet on a fixed calendar.

Type IV: legislative
ChecklistCity Council

Legislative decisions, such as code and plan amendments, go to City Council, usually with a Planning Commission recommendation first.

These are policy decisions rather than applications of existing criteria, and they run on their own timeline.

Transportation and Mobility reference documents

Use these City reference documents when transportation, frontage, crossings or mapped environmental constraints may affect a project.

  • Engineering Standards and Specifications ↗ — Appendix C contains the connectors and crossings map.
  • Bend Transportation System Plan ↗
  • Comprehensive Plan, Chapter 7: Environmental ↗ — Figures 7-1 and 7-2 have been updated since the Transportation System Plan was adopted.

Prototype—not official City guidance. This interactive resource was prepared by Kevin Gardiner & Associates for the City of Bend Permitting Process Study. It demonstrates how application-process information could be organized and is not a City of Bend publication, legal advice or a substitute for current City requirements. Confirm requirements, forms, fees and deadlines with the City of Bend before submitting an application. Items marked Draft have not been confirmed by City staff.

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Kevin Gardiner & Associates

2775 Market Street, Suite 304
San Francisco, CA 94114

kevin@kgaplanning.com
(415) 518-1801